Policy privacy

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1. Data Controller and Contact Information

Data Controller: FUTURE EDUCATION ACELERADORA DE STARTUPS LTDA.
Data Protection Officer: Thiago Chaer
Contact: data.privacy@futureeducation.digital
Data Processor: Juliana Massi - juliana@futureeducation.digital

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2. Legal Basis for Processing

We process your personal data based on the following legal grounds under Article 6 of the GDPR:

• Contractual necessity (Article 6(1)(b)): To provide our educational services and manage your account
• Legitimate interests (Article 6(1)(f)): To improve our services, prevent fraud, and ensure platform security
• Consent (Article 6(1)(a)): For marketing communications and non-essential cookies
• Legal obligation (Article 6(1)(c)): To comply with applicable laws and regulations

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3. Personal Data We Collect

We collect the following categories of personal data:

3.1 Account Information

• Full name: Used as unique customer identifier for course purchases and platform subscriptions
• Email address: Used for account identification, purchase confirmations, service notifications, and marketing communications (with consent)
• National identification number: Used for customer identification and transaction processing
• Date of birth: Used to verify age requirements
• Address: Used for customer identification and transaction processing
• Login credentials: Username and password for platform access

3.2 Transaction Data

• Information related to your use of our services
• Payment and billing information
• Course enrollment and completion data

3.3 Technical Data

• Device information: Hardware model, operating system, software versions, unique device identifiers, advertising identifiers, serial numbers
• Usage information: Pages visited, features used, system activities, browser type, access dates and times
• Location data: With your explicit consent, we may collect location information

3.4 Communication Data

• Support requests and correspondence
• Feedback and survey responses

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4. How We Use Your Personal Data

We use your personal data for the following purposes:

• Service provision: Creating and managing your account, delivering educational content, processing payments
• Communication: Sending service-related notifications, responding to inquiries, providing customer support
• Improvement: Analyzing usage patterns to enhance our services and user experience
• Security: Protecting against fraud, unauthorized access, and security threats
• Legal compliance: Fulfilling legal obligations and responding to lawful requests
• Marketing: With your consent, sending promotional materials and recommendations

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5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze website usage
• Provide personalized content
• Ensure platform security

Cookie Categories:

• Strictly necessary cookies: Essential for platform functionality
• Performance cookies: Help us understand how you use our platform
• Functional cookies: Remember your preferences and settings
• Marketing cookies: Used to deliver relevant advertisements (with consent)

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may limit platform functionality.

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6. Data Sharing and Disclosure

We may share your personal data with:

6.1 Service Providers

Third-party processors who assist with:

• Payment processing
• Cloud hosting services
• Email delivery services
• Analytics and performance monitoring

All processors are bound by data processing agreements and must comply with GDPR requirements.

6.2 Business Partners

• Educational institutions or employers (where applicable and with your consent)
• Content providers for course delivery

6.3 Legal Requirements

We may disclose data when required by law, court order, or to protect our rights and safety.

We never sell your personal data to third parties for marketing purposes.

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7. Data Transfers Outside the EU

If we transfer your data outside the European Economic Area (EEA), we ensure adequate protection through:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses approved by the European Commission
• Binding Corporate Rules or other appropriate safeguards

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8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Account data: While your account is active and for up to 7 years after closure for legal compliance
• Transaction records: Up to 10 years for accounting and legal purposes
• Marketing data: Until you withdraw consent
• Technical logs: Up to 2 years for security and system improvement

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9. Your Rights Under GDPR

You have the following rights regarding your personal data:

9.1 Right of Access (Article 15)

Request a copy of your personal data and information about how we process it.

9.2 Right to Rectification (Article 16)

Request correction of inaccurate or incomplete personal data.

9.3 Right to Erasure (Article 17)

Request deletion of your personal data in certain circumstances.

9.4 Right to Restrict Processing (Article 18)

Request limitation of processing in specific situations.

9.5 Right to Data Portability (Article 20)

Receive your data in a structured, machine-readable format.

9.6 Right to Object (Article 21)

Object to processing based on legitimate interests or for direct marketing.

9.7 Right to Withdraw Consent

Withdraw consent at any time where processing is based on consent.

9.8 Right to Lodge a Complaint

File a complaint with your local data protection authority.

To exercise these rights, contact us at data.privacy@futureeducation.digital. We will respond within 30 days.

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10. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption in transit and at rest
• Access controls and authentication
• Regular security assessments
• Staff training on data protection
• Incident response procedures

While we strive to protect your data, no method of transmission or storage is 100% secure.

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11. Automated Decision-Making

We may use automated processing for:

• Course recommendations
• Fraud prevention
• Content personalization

You have the right to request human intervention in automated decision-making that significantly affects you.

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12. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal data from children under 16 without parental consent.

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13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will:

• Notify you of material changes via email or platform notification
• Post the updated policy on our website
• Obtain consent for changes that expand our use of personal data

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14. Contact Us

For questions about this Privacy Policy or to exercise your rights:

Email: data.privacy@futureeducation.digital
Response time: Up to 30 days (7 days for urgent requests)

Data Protection Officer: Thiago Chaer - thiago@futureeducation.digital

This Privacy Policy complies with the General Data Protection Regulation (GDPR) and applicable European data protection laws.

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